Privacy Policy

Serious Controls LLC (“Serious Controls,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or use our software, distributed energy resource management, building automation, monitoring, alerting, and related services (collectively, the “Services”).

1. Information We Collect

Depending on how you interact with us and which Services you use, we may collect the following categories of information:

• Contact and business information, such as your name, business name, email address, telephone number, job title, mailing address, and information submitted through our website or support channels.
• Account information, such as usernames, account identifiers, authentication information, permissions, preferences, and records associated with your use of the Services.
• Energy-system and site information, such as facility, equipment, device, distributed energy resource, operational, telemetry, performance, event, alarm, availability, connectivity, and configuration data associated with your account or sites.
• Communications, including messages, support requests, meeting records, feedback, and other information you provide when communicating with us.
• Website and technical information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, diagnostic information, and similar usage or log data.
• SMS information, including your mobile telephone number, records of consent, the date and source of consent, message-delivery information, and your START, STOP, HELP, or other SMS interactions.

We may use cookies and similar technologies to operate, secure, and understand the use of our website. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

2. How We Use Information

We may use collected information to:

• Provide, operate, maintain, support, and improve the Services;
• Create and administer accounts and user permissions;
• Monitor and report on energy systems, sites, devices, and operational conditions;
• Deliver operational alerts, account notifications, and service communications;
• Respond to questions, support requests, and other communications;
• Protect the security, integrity, and availability of our website and Services;
• Diagnose technical issues and prevent fraud, misuse, or unauthorized access;
• Maintain business, consent, and compliance records;
• Fulfill contractual obligations and enforce applicable agreements; and
• Comply with applicable legal, regulatory, carrier, and industry requirements.

3. How We Disclose Information

We may disclose information when reasonably necessary to:

• Service providers that host, maintain, secure, support, analyze, or otherwise help us deliver the Services;
• Telecommunications carriers, messaging providers, platform providers, and other vendors that assist with operational communications;
• Professional advisers, such as attorneys, accountants, auditors, and insurers;
• Government authorities or other parties when required by law, legal process, or a valid regulatory request;
• Protect the rights, safety, security, or property of Serious Controls, our customers, users, or others; or
• Support a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

We do not sell personal information for monetary consideration. We require service providers to use information only for authorized purposes and to protect it appropriately.

4. SMS and Mobile Information

Serious Controls may send non-marketing, automated operational alerts and account notifications through the Serious Controls aDERMS SMS program to customers and authorized account users who have consented to receive them.

Messages may concern system or device status, operational performance, data availability, site connectivity, scheduled events, and other relevant conditions associated with energy systems and sites connected to the recipient’s account.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may disclose information, including your SMS opt-in or consent status, to service providers that help us operate the messaging service, including messaging platform providers, telecommunications carriers, and vendors that assist in delivering text messages. These providers may use the information only to perform services on our behalf.

All other categories of disclosure described in this Privacy Policy exclude text messaging originator opt-in data and consent for third-party promotional or marketing purposes. SMS opt-in data and consent will not be shared with third parties for their own promotional or marketing use.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at support@seriouscontrols.com. Opting out of SMS does not automatically change your preferences for email or other communications.

Additional SMS program information is available in our Terms and Conditions.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business and consent records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect the security and integrity of our operations. Retention periods may vary according to the type of information and the purpose for which it is maintained.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission, system, or storage method can be guaranteed to be completely secure.

7. Your Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, or deletion, or to object to or restrict certain processing.

To submit a privacy request, contact support@seriouscontrols.com. We may need to verify your identity and authority before completing a request. Certain information may be retained when required by law or necessary for legitimate business, security, or compliance purposes.

You may unsubscribe from non-essential email communications by following the instructions in the applicable email. Operational or account-related communications may continue when necessary to provide the Services.

8. Third-Party Services and Links

Our website or Services may contain links to or integrate with third-party websites, platforms, devices, or services. Their privacy practices are governed by their own policies, and Serious Controls is not responsible for those practices.

9. Children’s Privacy

Our website and Services are intended for businesses and authorized adult users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, practices, or applicable requirements. The revised policy will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, contact:

Serious Controls LLC
Email: support@seriouscontrols.com
Phone: +1 (888) 444-1855
Website: https://www.seriouscontrols.com/